Slots Magic Online Casino Review - FAQ

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Slots Magic
BonusUp to €100 + 50 Free Spins
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Slots Magic
Up to €100 + 50 Free Spins
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FAQ

Here you can find some frequently asked questions about Slots Magic. Take a look at these questions, maybe you'll find some interesting facts and answers that could help you play at this Casino.

Is it safe to join Slots Magic?

Slots Magic is a casino that has been on the market for a very long time. This proves that players trust it and they return to the casino just because it offers everything one might need and looking for in an online casino.

How safe are my personal details at the casino?

The casino goes to great lengths to ensure that your personal and financial information are 100% secure and confidential. All transactions are carried out in a totally secure manner.

On which platforms can I play at the casino?

You will be able to play your favorite games at Slots Magic on a variety of different platforms. Their software is available on PC, tablets and on smartphones.

From which software providers can I find games at Slots Magic?

Slots Magic has partnered with many different software providers to bring some of the best games your way. You can find games from Amaya, Netent, Evolution and WMS, just to name some.

How to claim my free bonus?

Slots Magic offers different types of bonuses and claiming them is very simple. All you have to do is to enter the bonus code in the box and enjoy your bonus. When you receive bonus funds, in most cases you can play slots and scratches, unless otherwise stated. But, there might be some differences when it comes to a specific offer, so we advise you to check the bonus terms and conditions even before you accept a bonus.

What kind of bonuses can I receive at Slots Magic?

There are different types of bonuses you can receive at Slots Magic. To start things off, you will be able to claim a very generous welcome bonus. Later on, you can grab your hands on many different promotions, daily picks and what not.

How can I check my bonus wagering requirements?

When you want to check your wagering requirements you will have to head to the Cashier and then navigate to the Bonuses section. The wagering requirements may differ from one offer to another so it is crucial that you fully understand the terms and conditions of a given bonus.

Is there a loyalty program at Slots Magic?

The moment you create your account at Slots Magic you become a part of the loyalty program. Climbing the levels up couldn`t be easier, all you have to do is to place real money bets and earn points for each bet you make. The higher the level you are the better the offers the casino has for you.

What methods are available for making a deposit?

Slots Magic offers many different methods that will help you deposit funds to your account and enjoy some of the many games the casino has to offer. The casino accepts all the major payment methods including credit and debit cards, e-wallets and paysafecards, just to name some.

Do I need to verify my account before I request for a withdrawal?

Verifying your account is one of the crucial steps you have to take before you make a withdrawal of your winnings. This is part of a security procedure that is for your own good. You have to send the following documents:

  • A copy of your National ID, passport or driver`s license.
  • A utility bill on your name not older than 6 months.
  • A copy of the front and back of your credit or debit card. Make sure that you cover the 8 middle numbers on your card for security reasons.
  • If you are making a withdrawal using an e-wallet, you should send a screenshot of your account where your account number and email address are clearly visible.

It usually takes up to 24 hours for the casino to check the documents, but if some additional documents are required, then the procedure may take a bit longer.

How long will it take to receive my withdrawals?

When you request for a withdrawal of your winnings at Slots Magic, the casino will process the request within 24 hours.

Make sure that you don’t have an active bonus on your account, because if you do, you can`t make a withdrawal of your winnings.

Can I set limits on my account?

Yes, you are allowed to set different kinds of limits on your account. You can find all the available limitations within the Account Limitations section.

Are there any fees involved for processing transactions?

If there are any fees involved when you are making a deposit or a withdrawal it will be clearly shown during the withdrawal or deposit procedure.

What to do in case I forget my password?

For security reasons the casino doesn’t keep a record of your password. When this happens, you need to go click on ‘Forgot your Password’ which is underneath the box where you should enter your password. You will be asked to answer the ‘Secret Question’ that you submitted upon registration. You will receive an email confirming your new password.

How to verify my account?

When you register for an account at Slots Magic, the casino will send a welcome email. In that email, a link will be included where you will be able to verify your account.

How to close Slots Magic when my game gets stuck?

If this happens you will have to close the software simultaneously clicking on CTRL+ALT+DEL and from there select Start Task Manager.

I keep receiving a message ‘Player already connected’. What should I do?

If you receive this message you are probably not logging out from your account correctly. Please make sure that you click on the Log out button.

Can I get free spins at Slots Magic?

The welcome package at Slots Magic includes 50 free spins on the Book of Dead. There is also free spins for a year promotion running that you shouldn`t miss.

Do I need a bonus code for the free spins offer?

You will have to use the bonus code MAGIC50 when you register for an account. Once you make a qualifying deposit of at least $10, you will receive a 100% match deposit bonus and 50 free spins on Book of Dead slot.

Slots Magic also offers a year offer, where you get 10 free spins each week. To claim this offer you need to use the bonus code Y520 when you sign up for the casino and you need to make a deposit of at least $50.

Are players from the USA accepted at Slots Magic?

Unfortunately, Slots Magic doesn’t accept players from the USA at this point.

Are there any features that will help problem gamblers?

Yes, Slots Magic tries to do its best to allow its players a safe and trusting environment. For that reason they allow their players the option to edit their deposit limits as well as the player limitation section which allows players to take some time off from playing.

What is the no deposit bonus offer at Slots Magic?

At this point, you will have to make at least a minimum deposit to claim a bonus. There aren`t any no deposit offer available, and in case there is a promotion going on, the casino will send an email with offer to you, so you better check your messages from time to time so you won`t miss out on anything.

How to claim the free bonus?

If you are entitled to a free bonus at Slots Magic, then all you have to do is to type in the bonus code in the cashier section to claim it.

Do I have to send copies of my documents to withdraw my winnings?

Before you can receive your first payout you will need to verify your account. The casino will require from you to send them copies of your ID or passport, also you will have to send a copy of a utility bill and a proof of income.

How to verify my account?

Once you fill in the form with your personal details, you will have to verify your account. The casino will send you an email with a verification link on it, just click on the link and your account is good and ready.

From what software providers can I play games at Slots Magic?

You can find some of the most popular games from some of the best software providers in the industry including NetEnt, Williams Gaming, NextGen, Bally Wulff, Barcrest, EGT, ELK Studios, Foxium, GameArt, IGT, Microgaming, NYX Gaming, PlaynGO, Red Tiger, StakeLogic, Thunderkick, Yggdrasil, Rabcat, Blueprint Gaming, Merkur Gaming, EDICT, The Stars Group (Amaya), and Lightning Box.

In what countries is Slots Magic restricted?

Slots Magic doesn’t accept players at this point from the current countries: Asia, Australia, Belize, Cyprus, Denmark, France, Hungary, Israel, Italy, Mexico, Romania, Spain, Turkey, and United States.

Will I get a higher bonus if I deposit more?

The highest amount you can receive from the welcome offer is limited to $100. So, even if you deposit more you will not receive higher amount in bonus funds.

Does the welcome bonus have an expiration date?

You have 30 days to claim the bonus and meet the wagering requirements otherwise it will expire.

When can I receive payments from the bonus funds?

When you receive bonus funds from the casino you will have to meet the wagering requirements before you can make a withdrawal. You have 30 days to meet the wagering requirements before the bonus expires.

What are the wagering requirements for the welcome bonus?

The welcome bonus at Slots Magic comes with wagering requirements that you have to meet before you can make a withdrawal. You have to play through the bonus funds and the deposit funds 30 times.

Can I claim more than one bonus?

You can claim only one bonus at Slots Magic at a time. Once you meet the wagering requirements of the bonus and make a withdrawal you can claim another bonus.

Why some games are restricted to play with bonus funds?

These restrictions help the casino to protect themselves from players who try to exploit a welcome offer.

Can I play at Slots Magic from my mobile?

Slots Magic is available on hand held devices so you can enjoy your favorite game whenever you feel like it.

Is there an app for mobile devices?

Slots Magic has apps for both the iOS and Android. But, if you want to save some internal storage then you can log into the casino from the browser, so you don’t have to download the app.

How can I contact Customer Support?

There are a couple of ways you can contact Customer Support at Slots Magic. The best and the most convenient way is via Live Chat. You can also send an email, but if you need an immediate answer we advise you to use the Live Chat feature.

How can I make a withdrawal?

Making a withdrawal of your winnings from Slots Magic is very simple. You will have to go to the cashier and send in your withdrawal request. Keep in mind that you have to go through the verification procedure before you can request for a withdrawal at Slots Magic.

Do I have to pay any fees when I make a withdrawal?

Slots Magic doesn’t charge any fees for processing withdrawals. Anyhow, the payment method you use may charge some fees, and if it does, then it will be clearly stated.

What is the withdrawal limit per transaction?

The withdrawal limit mainly depends on the payment method you use. The minimum deposit you can make is somewhere between $30 and $50, and when it comes to maximum limits it is $5.000 per transaction and the maximum amount you can withdraw every 30 days is $10.000.

What happens if my withdrawal is not successful?

When you request for a withdrawal you will receive an email that the process was successful. If you don`t receive an email, then you will have to contact Customer Support so they can look into the issue more closely. You should use the Live Chat feature if you want an immediate answer. You can also send an email but it will take some time for the casino to reply.

How long does it take for the casino to process a withdrawal?

Once the casino receives your withdrawal request it will take approximately 3 days to process it. During this time you are allowed to cancel your request and the funds will be returned to your balance so you can play some more games. Once your funds are released, it mainly depends on the payment method you use to receive the funds.

E-wallet withdrawals will take 1 to 2 business days to completely process. Credit and debit cards will take 2 to 5 business days. Bank transfers will take between 3 and 7 business days to process. Finally, bank checks will take 7 to 21 business days to complete.

Total score8.0
Pros
+ Multilingual
+ Scratchcards section
+ Special prizes offered

Quick casino facts

WebsiteWebsite:  Slots Magic
Year foundedYear founded: 2014
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