Euro Palace Online Casino Review - FAQ

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Euro Palace
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FAQ

Get answers to your questions! Here we gathered the most frequently asked questions from players.

Why I received my funds with a different method than the one I have selected?

Most of the time, you will receive your withdrawals using your preferred method. But in some cases this isn`t possible for many reasons:

  • In most cases, the casino will require to pay back your withdrawal via the same method that you used for depositing.
  • You can`t receive a withdrawal using your instant bank transfer services or prepaid vouchers such as Ukas or PaySafeCard.
  • In some cases, there might be country-specific limitations to the requested payment method.

Are cash-ins processed during the weekend?

Unfortunately, financial institutions don`t process any cash-ins during the weekend. So for instance, if you have requested a withdrawal on Thursday afternoon, then the pending period for these withdrawals is slightly longer.

Can I withdraw my bonus funds?

You can withdraw your bonus funds once you have met the wagering requirements. You can`t request a withdrawal unless you have wagered the bonus funds the required number of times.

What is the welcome bonus package at Euro Palace?

All new players will be awarded a generous amount of bonus funds the moment they decide to sign up for the casino. Please remember to choose to receive bonuses upon registration so you won`t miss anything. You will receive bonus funds not only on the first deposit but on the first three deposits.

Are there any bonuses for existing players?

Free spins, cashback or match bonuses are available for existing players. What is more, players can enjoy the perks of the casino`s loyalty program where loyalty points are added every time they play for real money.

Can I join the Casino VIP Program?

All you have to do to join the VIP Program is to play your favorite games, it`s that simple. The moment you sign up for an account you become a part of the loyalty program and the more points you accumulate the higher the level you will reach.

Can I claim more bonuses at once?

There are plenty of different bonuses available at the casino and you can claim whichever you want. The rule of thumb is that you can have only one active bonus at a time.

Can I refuse a bonus?

If you don`t want to receive bonuses you need to contact the casino support. You can ask them to remove the one bonus you don’t want or you can ask them to remove all bonuses.

I made a deposit but don\`t see my bonus. What should I do?

If you can`t see your bonus funds in your account the best thing to do is to contact customer support and they will check a few things and resolve the issue.

Is the bonus amount credited automatically?

The bonus funds should appear in your balance almost immediately but sometimes it can take up to 15 minutes. Because of technical issues, this may take longer sometimes, so you should contact customer support and they will investigate for you.

Is the casino safe?

Euro Palace is an old casino which means they stood the test of time. The casino has a solid reputation among its players and it is licensed and regulated by the Malta Gaming Authority which is one of the most respectable gambling authorities nowadays.

What deposit methods are available at Euro Palace?

You can choose from many different payment methods to deposit at the casino. Some of the most used ones include Visa, MasterCard, Skrill, Neteller, Trustly, Bank Wire, EcoPayz, EntroPay, Paysafecard, Flexepin, iDeal, iDebit, GiroPay. Different currencies are accepted including EUR, USD, GBP, SEK, AUD, CAD, and many others.

What withdrawal options are available at Euro Palace?

You can withdraw your winnings easily at Euro Place. We advise you to use the same method for withdrawals as the one you used for deposits. The only exceptions here are prepaid cards and several other banking options.

What games are available at Euro Palace?

There are more than 650 different games at the casino so you can choose the ones you like and start playing. All the games are brought by one software developer, Microgaming, which is among one of the bests in the industry.

Are there a lot of bonuses on offer?

There are plenty of bonuses that Euro Palace offers to its players. To start with, all new players can take advantage of a three-tier welcome bonus that can bring up to $500 and 100 free spins. There are also different promotions available that are updated regularly.

What payment methods are accepted at Euro Palace?

Different deposits and withdrawal methods are available at Euro Palace so you can choose the one that suits you the best.

How to start playing at Euro Palace?

If you want to start playing at Euro Palace you need to create a new customer account first. Go to the website and click on ‘Register’, go through the steps and fill in the necessary information. Make a deposit and you are good to go.

Can I play games on my iPhone?

Yes, you can even download an app at the App Store. We want to point out that you need to have a real-money account to be eligible to play the games.

Can you explain what ‘Live Dealer’ games are?

Live dealer games bring the land-based casino experience in the comfort of your own home. Real dealers conduct the play while the action is streamed in real-time.

Can I play the games directly from the browser?

Yes, if you don`t want to download the app you can play the games from your browser.

Are the games at Euro Palace fair?

Yes, Euro Palace works with eCOGRA that runs independent audits on their software to check if everything is safe and fair. Euro Palace is a Microgaming casino, this means that their games are audited before release.

Can I contact Euro Palace support?

Yes, there are a couple of ways to contact Euro Palace casino. You can use the Live Chat feature which is the most convenient way to get in touch with Customer Support. There are other ways you can contact the casino as well:

  • Email: support@europalace.com
  • Phone: UK: 0808 2386 048 France: 0805 101 095 Italy: 800 897 660 Spain: 800 300 823

If you are part of the VIP program you can contact the casino at vip@europalace.com

Total score7.1
Pros
+ Stylish & user friendly
+ Quality customer service
+ More than 500 games

Quick casino facts

Year foundedYear founded: 2010
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