EU Casino Online Casino Review - FAQ

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FAQ

You can find all the questions and answers EU Casino players had over the years.

Does EUcasino offer a safe environment to play?

EUcasino is hugely popular just because of the security they offer to their players. All their games are fully certified and regularly checked for fairness by third-party auditors.

Are my details safe?

All your personal and financial information remains 100% secure and confident. EUcasino goes into great lengths to provide the best experience for their players. They make sure that all transactions including deposits and withdrawals are carried out securely.

On which platform can I play at EUcasino?

You can enjoy games at EUcasino on a variety of platforms. Their software is available on PC, tablets, and smartphones.

From which game providers can I play games?

EUcasino has teamed up with some of the best software providers to bring the most popular games your way including Amaya, NextGen, NetEnt, WMS, Evolution, just to name some.

How to claim the free bonus?

If you have received a free bonus it is so easy to claim it. Just head to the Cashier and find the bonus Section. Enter the relevant Coupon Code and click on Submit. The bonus will be transferred to your account in no time.

How to claim the deposit bonus?

At EUcasino they offer a large variety of deposit bonuses and claiming them is very easy. Each time you make a deposit just insert the code in the Bonus Code box and the bonus funds will be transferred to your account.

Which games can I play with the bonus funds I received from the casino?

This all depends on the bonus you have received. Some bonuses are for specific games, while others will allow you to play the game of your choice. For this reason, we advise you to check the Bonus Policy before you start playing. If there are some things that you don`t understand we encourage you to contact customer support for additional help.

What kind of bonuses can I claim at EUcasino?

There is a plethora of different offers that EUcasino has prepared for its customers. Each new player will be awarded a generous Welcome Bonus to start things off. Later on, you can receive different promotions like free spins, reload bonuses, and special competitions, just to name some. You can also regularly check their Promotions Page to make sure that you are not missing anything.

Can I check my wagering requirements?

Yes, you can keep track of your bonus wagering requirements when you access the Cashier and head to the Bonuses Section. Keep in mind that wagering requirements may differ from one offer to another so you should better check the bonus Policy even before you claim the offer.

Is there a loyalty program at EUcasino?

There is a VIP program at EUcasino that rewards players for choosing to spend their time at the casino.

What methods can I use to make a deposit?

Depositing at EUcasino couldn`t be easier. Once you decide to play for real money just head to the cashier and you will see that they offer all the major payment methods including credit and debit cards, eWallets, just to name some. When you head to the Deposit section you will find the methods that are available for your country.

Do I need to send documents before I can request for withdrawal?

EUcasino has a security procedure that requires the standard verification documents the first time you try to make a withdrawal. They may ask one of the following documents:

  • Utility bill not older than 6 months.
  • A copy of your credit card you used to make a deposit.
  • Proof of ID.
  • If you request a withdrawal to eWallet account send a screenshot of your account including your account number and email.

The casino will check your documents as soon as they receive them. It will not take more than 12 hours if everything is ok with the documents you have sent.

How long will it take to receive my withdrawal?

Usually, you will receive your cash within 24 hours if everything is okay with your game session and with your documents. Different payment methods offer different withdrawal times, so if you want to see how long will it take for a specific withdrawal method visit the Withdrawal section of the Cashier.

I have an active bonus on my account, can I still request for withdrawal?

If you have an active bonus in your account, you will have to meet the wagering requirements before you can request for a withdrawal. You can always check your bonus requirements progress in the Bonuses section of the Cashier, and once you fulfill the bonus requirements you will be able to proceed with your withdrawal request.

Can I set limits?

Yes, if you believe that your gambling is getting out of control or you want to keep things in your hand, you can set some limits to your account. You can set a limit to the deposits you make, or you can limit the access to your account for a specified period.

How to know if there are any fees involved?

If there are certain fees for withdrawals or deposits they will be clearly shown.

What to do in case I forget my password?

EUcasino doesn`t keep a record of your password for security reasons. So, if you want to recover your password you will have to click on the ‘Forgot Password’ which can be found underneath the box asking for your password. You will have to answer your secret question that you submitted when you created your account. You will receive an email with additional information regarding your password.

How to verify an account?

Verification of an account is a very easy procedure. Upon signing up for an account you will be asked to share your email. The casino will send a verification link on your email where you have to click the link and your account will be verified.

What to do when my game freezes?

If your game happens to freeze in the middle of a bet, you will have to close the software by clicking simultaneously on CTR + ALT + DELETE. There is nothing to be worried about if this happens to you because the next time you log in, the game will resume and you will continue where you left off.

I received a message ‘Your browser is using a pop-up locker’, what should I do?

If you want to continue playing at EUcasino you will have to enable pop-ups for this site. This is how you can enable pop-ups in Google Chrome:

  • Click the Chrome menu on the browser toolbar.
  • Select Settings.
  • Click Show advanced settings.
  • In the Privacy section, click the Content settings button.
  • In the Pop-ups section, select Allow all sites to show pop-ups.
  • Click Apply and OK. Then restart your browser.
Total score6.0
Pros
+ VIP lounge
+ New offers daily
+ Simple design

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