Casino Estrella Review - Support

Casino EstrellaResponsible Gambling
CASINORANK
8.12/10
BonusBonus C$350 + 100 Free Spins
Fast deposit and withdrawal
VIP program
Loyalty program
Trusted
Verified
Secure
Fast deposit and withdrawal
VIP program
Loyalty program
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Support

Support

Casino Estrella is committed to giving its users the best possible service - which is immediately noticeable.

If you have any questions or concerns about Casino Estrella, including but not limited to making a deposit, establishing an account, or playing a game, the support team is available to assist you.

Don't be shy: whenever you need help, contact the support staff at Casino Estrella. They care deeply about their customers and will be there for you every step of the way.

How to create an account at Estrella Casino?

How to create an account at Estrella Casino?

When you want to create an account at Estrella Casino all you have to do is to click on the Register Now button. You will have to enter some personal information to fill in the form and your account will be good and ready in just a couple of minutes. You can start exploring the games in fun mode without having to deposit your own money. This is a great way to learn how the games work or to learn the rules.

How to login to my account?

How to login to my account?

When you create your account at the casino you will have to create a username and password which you will use later on to log in to your account. If this is your first time trying to login into your account, all you have to do is to head to the official casino's website and into the top right corner click on the Login button.

What happens if I forget my login details?

What happens if I forget my login details?

If you forget your login details you can contact Customer Support and they will help you retrieve them. You can also click on the 'Forgot Password' link and follow the simple instructions.

Can I change some of my details?

Can I change some of my details?

There are some details that you can change and others you can't. Your name, username, and country of residence can't be changed. All the other information can be changed, and it is very important to keep all your details current.

How to make a deposit?

How to make a deposit?

Depositing your account is very simple. First, you have to log into your account and head to the Cashier, and click on the Deposit section. Choose the payment method you want to use and enter the amount you wish to deposit and the funds should be available in your account almost immediately.

Why did my deposit fail?

Why did my deposit fail?

There are many reasons why a deposit might fail and it may be because there was a technical problem. No matter what the problem might be, if you notice that the money was taken from your account and not credited to your account you should contact Customer Support. You might need to send the following information to help Customer Support track what the problem might be:

  • Full name/email of the account holder
  • Time
  • Date
  • Amount
  • Reference number/transaction ID/16 digit PIN number/coupon number
How to make a withdrawal?

How to make a withdrawal?

Making a withdrawal from your Estrella Casino account is very simple. You have to head to the Cashier and click on the Withdrawal section. Choose the payment method you want to use and enter the amount you wish to withdraw. It is very important to use the same payment method for a withdrawal as the one you used to make a deposit.

Can I cancel my withdrawal?

Can I cancel my withdrawal?

When you request a withdrawal, your funds are pending until the casino processes the request. During this time you can cancel your withdrawal and the funds will be returned to your account, so you can play with them again.

Why does the casino need all those documents?

Why does the casino need all those documents?

Estrella Casino follows rules and regulations and they need to know the real owner of the account. You will have to send all the necessary documents to verify your identity before you make your first withdrawal.

Why are the games working slowly?

Why are the games working slowly?

If the games are not working properly, then you should make sure that you have the latest version of your browser installed. Another problem that can occur is an unstable internet connection. Make sure to resolve these issues and if the problem persists, then you should contact Customer Support.

What happens if the game freezes in the middle of the round?

What happens if the game freezes in the middle of the round?

A game can freeze while you are still playing. If this happens, there is nothing to worry about. The round will be completed and the next time you connect, you can continue from where you stopped.

Why can't I open some games?

Why can't I open some games?

If you are having trouble opening a game, then you may have lost contact with the server. The best thing to do here is to log out and log back in. In some cases, you might need to shut down your browser and start over again.

Can I close my account?

Can I close my account?

Yes, if you believe that gambling is interfering with your everyday life and it is getting out of control you can close your account. You need to contact Customer Support so they can better explain what to do once you explain why you want to close your account. There are other features you can take advantage of in this case and close your account temporarily for a certain period, because once you close your account permanently you can't open it again.

Can I block some games on my account?

Can I block some games on my account?

Unfortunately, Casino Estrella doesn't allow you to block specific games.

How to collect Super Points?

How to collect Super Points?

Super Points are just another way the casino rewards you every time you log in to your account and play some of your favorite games. The more you play, the more points you will earn, it is as simple as that.

· The first time you register for an account you will receive 200 Super Points.

· The first daily login to your account will bring you 25 Super Points.

· The first time you deposit to your account you will receive 50 Super Points.

· The first time you play slots you will receive 4 Super Points.

· The first time you play table games you will receive 4 Super Points.

· The first time you play video poker you will receive 4 Super Points.

· The first time you play a live casino you will receive 2 Super Points.

· The first time you win a big, 50x bet, you will receive 1000 Super Points.

· The first time you win a big, 100x bet, you will receive 2000 Super Points.

· The first time you make 500 slot spins you will receive 500 Super Points.

· The first time you make 5000 slot spins you will receive 5000 Super Points.

· The first time you make 500 table hands you will receive 500 Super Points.

· The first time you make 5000 table hands you will receive 5000 Super Points.

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